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Returns

We actively try to reduce our carbon footprint by giving detailed product and size information online and hopefully reduce product returns as a result.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

  • Gift cards
  • Swimwear & Underwear 
  • Socks & Beauty Products 



Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@klow-slowfashion.com.

 

Exchanges

You've 14 days to return an article that you would like to exchange. It needs to be new, never wear with its original packaging

To process a return, please follow the following steps:

1.  send an e-mail to : info@klow-slowfashion.com with your order number in subject 

2. Our Customer Care Team will send you a return paper to print so you can send us back the product you would like to return and follow the instruction you'll receive by e-mail.

3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange (only if the article is receive after 14 days and/or damaged).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It can take up to 30 days. 

 

Shipping Cost


Free return will only be apply if you are eligible to refund. If not,
you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we suggest you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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